Refund policy

Returns & Exchanges

We want you to love your Cosy and Loved order. If something isn't right, we offer exchanges within 14 days of delivery — provided the item is unused, in its original packaging, and accompanied by proof of purchase.

We don't offer refunds on change-of-mind returns, so please double-check your size, color and design before checking out. Faulty, damaged and incorrect items are covered separately below.

How to start an exchange
Email contact@cosyandloved.com with your order number and what you'd like to swap to. We reply within 1 business day and will send you the return address and instructions. Items sent back without contacting us first can't be processed.

Once your item reaches us we inspect it and your replacement goes into production, which typically takes 1–4 business days before it ships. Return shipping on change-of-mind exchanges is paid by you; we cover the cost of sending the replacement out.

The fastest way to swap
Exchanges are processed only after we receive and inspect your return. If your nursery or gift is on a deadline, feel free to place a new order right away and start the exchange in parallel — that way you're not waiting on us before the replacement is on its way.

Damages & issues
Please inspect your order as soon as it arrives. If your item is faulty, damaged in transit, or the wrong item, email contact@cosyandloved.com within 14 days of delivery with your order number and a photo of the problem. We'll replace it or refund you in full, whichever you prefer — return shipping in these cases is on us. Refunds are issued to your original payment method within 10 business days of approval; your bank may take a few days more to post it.

Small variations in color between your screen and the actual fabric, or between different fabric types within the same design, are normal and aren't considered a fault. If a piece looks genuinely off to you, send us a photo and we'll take a look.

What can't be exchanged
Personalized items — those made with a name, initials, or a custom detail — are produced individually for you and are final sale, unless they arrive faulty or incorrect.

Please double-check spelling carefully at checkout: our team reviews personalization for correct formatting and legibility before production, but we're not able to verify whether the text you provided is spelled the way you intended, and this can't be corrected once an order enters production.

European Union — 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel within 14 days of receiving your item, for any reason. The item must be unused, in its original packaging, with proof of purchase. This right does not apply to personalized items, which are exempt under EU consumer law as made-to-order goods.

Approved EU cancellations are refunded to the original payment method within 10 business days of us receiving and inspecting the return. Return shipping for cooling-off cancellations is paid by you.

Questions
Email contact@cosyandloved.com — we answer every message within 1 business day.