Returns & Exchanges
We offer both made-to-order and personalized products.
For non-personalized items, customers located in the EU have the right to withdraw from their purchase within 14 days of receiving the item, without giving any reason, in accordance with EU consumer protection law.
For personalized or custom-made items, which are created specifically according to your chosen design, options, or personal details, the right of withdrawal does not apply once the item has been produced or personalization has begun.
We kindly ask you to check your order carefully before purchasing.
We want you to receive your order in perfect condition.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order details and clear photos.
We will offer a suitable solution, such as a replacement or refund where appropriate.